We accept American Express, Discover, Mastercard, and Visa for payment.
Shipping is free via UPS to any valid street address in the United States. Orders usually ship the same day if placed by 11 AM E.S.T. weekdays, Monday thru Friday, Holidays excluded. We are closed for business on weekends and UPS Holidays.
Please contact us for a Return Authorization Number prior to any return. In general, unopened sealed product may be returned for refund within 14 days of purchase date. Shipping charges both ways will be deducted from your refund, unless the return is due to an error on our part. Shipping damage must be reported to The Evolution of Sound immediately, and no more than 7 days after receipt of your order.
Every product we sell has clear shrink wrap protecting the contents as new. Once the clear outer wrapper is broken, the product is considered open stock and subject to return policies outlined below.
Any opened return must be in brand new, mint condition, and have all original manufacturer's packaging, materials, and accessories, including instruction booklets, packing inserts, and blank warranty cards. The original manufacturer's labeled packaging should be packed as it arrived to you, inside an outer shipping carton to protect it's contents. Please do not write or place labels on the manufacturer's packaging.
Specific return policies for any OPEN PACKAGE apply to each category as follows:
JPS LABS branded cables: Returns may be authorized within 14 days of purchase date, minus a 15% restocking fee, minus shipping charges both ways.
ELECTRONICS: Returns may be authorized within 14 days of purchase date, minus a 15% restocking fee, minus shipping charges both ways.
ABYSS HEADPHONES: These products contain expensive hand-made components and finishes such as lambskin ear pads and fine materials, and are worn by the user. Once the original package is opened they are considered used. Opened returns may be authorized within 14 days of purchase date, minus a 20% restocking fee, minus shipping charges both ways.
KR AUDIO TUBES: Due to the nature of high power vacuum tubes having a finite life dependent on usage (like batteries or light bulbs) once the package seal is broken your purchase is non-refundable. All tubes are tested prior to shipping on state-of-the-art test equipment, cellophane wrapped in the manufacturer's foam lined box, and ship via UPS 2 day air in appropriate outer protective packaging to insure safe delivery.
Once we receive and inspect your item(s), we will credit your account. Please allow 7-10 days for a credit to appear on your account. We can only issue a refund to the credit card you placed the order on. We can only refund the original purchase price minus any restocking charges. Shipping costs to you and for the return to us are nonrefundable and will be subtracted from your refund.
The Evolution of Sound is your liaison to the manufacturer for any warranty issues you may have. Contact us if you have a warranty issue with any item purchased from this store.